Frequently asked questions (FAQs)

Please find below a list of frequently asked questions (FAQs) regarding our services and general NHS queries.

If you cannot find an answer to your query below please get in touch with us on Twitter or Email us your query.

I cannot see my vaccination certificate on the NHS APP

  • If still not available, contact 119. 
  • More information on how to use the app here.

I have had my vaccination abroad – when will it appear as a certificate?

  • GP practices are not able to update the NHS QR certificate but can add on to your history on your medical records.
  • The government is creating a process where you can take your evidence to a vaccination centre where they will verify your evidence and enter on to the system that feeds into the QR code

I am due to have my covid vaccination but have not received an invite yet

  • Your second dose is at least 8 weeks after your first dose.
  • Your booster will be three months after your second dose.

  • The government is creating a process where you can take your evidence to a vaccination centre where they will verify your evidence and enter on into the system that feeds into the QR code.

    We will update this web page as soon as this process is available.

 FAQs for common health questions

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