Repeat Prescriptions & Electronic Prescription Service (EPS)

You can register with us to access prescriptions and make requests directly from our clinical system that holds your record, please come into the surgery and register for this service with Photo ID; or if you have already registered for Patient Access proceed to patient-access to login to the service.

Prescriptions take two working days for requests to be processed. You can also order repeat medication by post enclosing an stamped addressed envelope, in person or through your Pharmacy.

Please note, we no longer take prescription requests over the Telephone.  

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to choose a pharmacy for your prescription to be sent to. 

What does this mean for you? 

If you collect your repeat prescriptions from us you will not have to visit the practice to pick up your paper prescription. Instead, we will send it electronically to the pharmacy you choose, saving you time.  

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you? 

Yes, if you have a stable condition and you:

- Do not wish to come to the practice each time to collect your repeat prescription.

- Collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be suitable if you:

- Do not get prescriptions very often.

- Pick up your medicines from different places.

How can you use EPS? 

You need to choose a pharmacy for us to electronically send your prescription to. 

Ask any pharmacy or dispensing appliance contractor that offers EPS or ask at our reception to add your nomination. You do not need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription? 

Yes you can. If you do not want your prescription to be sent electronically tell us. If you want to change or cancel your nomination speak to any pharmacist, dispensing appliance contractor that offers EPS, or our receptionist. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential? 

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.