Appointments

How to make an appointment

Patients can now book appointments online. In order to book appointments online, you need to register with Patient access.

To register and create an account you will need a PIN, which we we can generate for you to collect from our reception.

When you come to collect your PIN, we ask that you bring along some photo ID (a passport, photo driving licence etc). This is so that we can verify your identity and protect your confidentiality.

Once you have your PIN you can register with patient Access access and start making appointments online straight away by clicking the logo below:

patient_access

Alternatively, call our main switchboard number on 0207 428 4555 to book an appointment. Urgent cases will be assessed by the duty doctor on the same day. You also have the option to book in advance if this is more convenient for you. We offer late evening clinics available up to 8pm on Tuesdays and Thursdays or Early Morning Clinics from 7.30am on Mondays, Wednesdays and Thursdays for working patients.

More information about the appointment system and a list of Doctors in each team can be found on:

www.jameswigg.co.uk/practice_info/information_about_the_system_for_appointments

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Fridays and especially during the winter months. If your appointment is not urgent, please try to book on a less busy day after 10.30am. Over 10% of patients do not attend for their appointment and do not let the practice know. If you let us know as soon as possible that you cannot attend your appointment, we can then make it available for another patient. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you on the telephone number you have given. 

Appointment Cancellations:

Please ring us as soon as you know you are not attending to cancel an appointment.

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Texting your appointment reminders

The practice has a system for texting you prior to your appointment to warn you that the next day you have an appointment. This does not give the specific appointment time, but is a useful reminder for you to attend. It also provides a facility for cancelling an appointment.